Associate - Order Entry & Quotations

Key Responsibilities and Tasks:
• Read, analyze, understand and process Customer Orders in SAP including
special requests or special orders and managing workflow through CIM
• Email inquiries and follow up on open order processing issues with customers
and suppliers
• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.).
• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Liaise with manufacturer and internal customer from time to time in providing
resolution
• Up skill process knowledge from time to time
• Makes recommendations on areas for process improvement.
• Performs other duties as assigned.
• Capable to resolve internal/external customer requests/queries via email, fax &
chat
• Ability to delight customer above and beyond the call of duty
• Email inquiries and follow up on open order processing issues with customers and suppliers
• Must be able to manage multiple priorities
• Review of the customer instructions to make sure all the customer requirements
(Shipping mode & dates, Inco terms, etc.) are met.
• Generate Sales Order in SAP system by capturing and entering the customer
requirements
• The individual will be responsible for coordinating and sourcing information from
other departments (VWR Internal), to resolve any discrepancy occurring in 
Sales order or quotations generated
• Customer centric approach, with ability to provide accurate information in userfriendly manner to the customer
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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