Director, Digital Product Management & Chief of Staff

The Director, Digital Product Management & Chief of Staff leads the standards, operating model, governance, and capabilities that enable effective product management across the Digital / eCommerce organization. The role also serves as a strategic partner and Chief of Staff to digital leadership, helping translate strategy into priorities, operating rhythms, decisions, and coordinated execution. Working across Product, UX / Design, Engineering, Data, Commercial, and business teams, this leader strengthens product maturity, drives alignment across the portfolio, prepares executive-level insights and communications, and ensures that key initiatives, resources, risks, and dependencies are actively managed to deliver measurable customer and business outcomes.

• Lead and continuously improve the Product Management practice, including product discovery, prioritization, roadmap development, delivery, measurement, governance, and supporting tools. 

• Partner with the Chief Digital Officer and digital leadership team to translate enterprise and digital/eCommerce strategy into clear priorities, initiatives, milestones, and measures of success. 

• Establish and manage leadership operating rhythms, including leadership meetings, strategic reviews, portfolio discussions, decision forums, and follow-up mechanisms that strengthen accountability and execution. 

• Coordinate annual and multi-year strategic planning for the Digital / eCommerce organization, integrating customer needs, commercial priorities, technology dependencies, resource requirements, and investment choices. 

• Develop executive-ready materials, business updates, decision briefs, presentations, and communications that clearly articulate strategy, performance, risks, trade-offs, and recommended actions. 

• Maintain an integrated view of the digital portfolio; track priorities, commitments, key performance indicators, risks, dependencies, and decisions, and escalate issues requiring leadership attention. 

• Facilitate alignment and coordinated execution across Product, UX / Design, Engineering, Data, Commercial, Operations, Finance, HR, and other business partners. 

• Set and steward product management standards, methodologies, governance, and tools, reducing unnecessary variation and improving quality and consistency across teams. 

• Advance product and UX maturity through capability assessments, modern operating practices, communities of practice, targeted development, and AI-enabled ways of working. 

• Support product talent and capability planning, including role clarity, job architecture, career paths, hiring standards, onboarding, calibration, succession planning, and leadership development. 

• Lead selected cross-functional strategic initiatives on behalf of digital leadership, moving ambiguous topics from analysis and recommendation through decision and implementation. 

• Champion customer-centricity, outcome orientation, data-informed decisions, disciplined execution, and transparent communication across the Digital / eCommerce organization. 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.