Solutions Operations, Mortgage Tech

We are seeking a Solutions Operations, Mortgage Tech professional to serve as the ultimate system subject matter expert (SME) and troubleshooting partner for our Third Party Originations (TPO) channel. As Aven expands from its consumer direct pedigree into TPO, you will be the primary line of defense for external account executives and brokers navigating our proprietary HELOC technology. You aren't just answering FAQs; you are a technical problem-solver capable of diagnosing complex edge cases in our origination flow. You will bridge the gap between our high-powered engineering team and our front-line sales partners, ensuring that "technology-unsavviness" never stands in the way of a successful loan closing. You will report to the Head of Originations Operations.

The ideal candidate is highly analytical, naturally curious, and thrives in fast-paced environments where problem-solving, ownership, and cross-functional collaboration are critical to success. This role reports directly to the Head of Originations Operations.

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• Mortgage Expertise: Strong understanding of the HELOC and mortgage origination lifecycle, including common friction points in document collection, income verification, and notarization.

• Problem-Solving: A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness.

• Communication: Exceptional structured communication skills; able to explain technical complexities to non-technical external brokers clearly and patiently.

• Technical Aptitude: Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred.

• Resilience: Disciplined and resilient in a fast-paced environment where you may handle a high volume of high-stakes inquiries.

• Education: Bachelor's Degree.