Partner Success Specialist

We are seeking a Partner Success Specialist to serve as the ultimate system subject matter expert (SME) and troubleshooting partner for our Third Party Originations (TPO) channel. As Aven expands from its consumer direct pipeline into TPO, you will be the primary contact for external account executives and brokers navigating our proprietary HELOC technology. The ideal candidate brings hands-on experience as a Loan Officer, Underwriter, or Processor—preferably within Non-QM, fintech, or digital lending environments - where navigating edge-case scenarios and platform friction is second nature. You will work with seasoned Loan Officers and brokers from our partners answering complex loan scenario questions, troubleshooting platform challenges, and diagnosing origination blockers using both lending guideline knowledge and underlying system data.

The ideal candidate is highly analytical, naturally curious, and thrives in fast-paced environments where problem-solving, ownership, and cross-functional collaboration are critical to success. This role reports directly to the Head of Originations Operations.

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• Mortgage Expertise: Strong understanding of the HELOC and mortgage origination lifecycle, including common friction points in document collection, income verification, and notarization. Prior experience as a Loan Officer, Underwriter, or Loan Processor at a Non-QM, tech-forward, or digital mortgage lender strongly preferred. Direct experience handling complex/non-traditional income scenarios, edge cases, and automated decision engines is strongly preferred.

• Problem-Solving: A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness.

• Communication: Exceptional structured communication skills; able to explain technical complexities to non-technical external brokers clearly and patiently.

• Technical Aptitude: Tech-savvy mindset with experience in modern digital lending platforms. Comfortable interpreting loan origination system data, reading system logs/JSONs to trace workflow issues, or utilizing basic data queries (SQL).

• Resilience: Disciplined and resilient in a fast-paced environment where you may handle a high volume of high-stakes inquiries.

• Education: Bachelor's Degree.