15mo ago

Software Engineer - Product

New York (hq)full-timemid

Software EngineerSoftware Engineering

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Quick Summary

Requirements Summary

you measure success in impact, not just shipped features. Comfortable collaborating across engineering, product, and customer-facing teams. Low ego, high energy, resilient in a fast-paced environment.

Technical Tools

Software EngineerSoftware Engineering

Avoca builds AI-powered customer engagement systems that replace traditional call centers for home service companies. Our platform books jobs, handles inbound leads, and drives measurable revenue growth—consistently outperforming human call centers in both speed and conversion rates.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

~1 min read

We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

Responsibilities

~1 min read

→Own feature development — from backend services to AI-powered user experiences.
→Turn customer feedback into product improvements through rapid iteration and experimentation.
→Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
→Hold a high bar for code quality—testing, monitoring, and reliability are second nature.
→Prioritize ruthlessly and navigate changing requirements with autonomy.

2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.
Outcome-driven mindset: you measure success in impact, not just shipped features.
Comfortable collaborating across engineering, product, and customer-facing teams.
Low ego, high energy, resilient in a fast-paced environment.
Bonus: prior startup, hacker, or founder experience.
Eagerness to work in person with us in NYC full time.