Alarm Handler

Due to internal progression, we’re looking for new Alarm Handlers to join Anglian Water’s business-critical Tactical Operations Team, delivering a 24/7 monitoring service that underpins the safe and efficient operation of our water and wastewater assets.

This is a highly responsible, real-time operational role where you’ll take ownership of deploying and managing telemetry alarms across one of the largest monitoring systems in Europe. You’ll ensure issues are identified early, risks are managed proactively and field teams are deployed effectively to maintain service and protect our customers.

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  Monitor, interpret and manage telemetry alarms across water and wastewater assets

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  Take ownership for deployment of alarms to operational teams in line with SLAs

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  Filter and prioritise alarms to manage operational workload effectively

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  Escalate risks and incidents to Duty Managers

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  Raise and manage work orders using SAP and associated systems

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  Maintain situational awareness across the operational network

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  Act as a 24/7 contact point for internal and external stakeholders

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  Ensure critical work is verbally deployed and accepted by field teams

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  Produce reports and insight from alarm data to support performance

• Ability to work in a fast-paced, high-pressure 24/7 control room environment (including days, nights, weekends & bank holidays)

• Strong analytical and decision-making capability

• Excellent organisational and prioritisation skills

• Confident communication and stakeholder engagement skills

• Proactive mindset with the ability to challenge and improve processes

• Strong IT skills including Excel, SAP or similar systems