Network & Customer Scientist

This exciting, key role within our Quality, Environment and Assurance team will ensure that the optimum quality of water is provided through our network and any risks to this are mitigated ahead of time. Focusing on quality source to source, through a mixture of onsite work and using the vast data we have for our sites, you will be continually looking at getting the optimum quality of wholesome water to our customers, through our network and distribution assets. 

Working alongside Network and Operational colleagues, you will provide scientific understanding and effectively challenging our processes to safely distribute wholesome water. 

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  Support customers through a rota system, to ensure that any escalated water quality contacts are suitable supported and investigated 

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  Deliver the company Drinking Water Safety Planning approach  

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  Undertake thorough water quality investigations 

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  Ensure that information from across the business and outside agencies during water quality events and incidents is effectively collated and reported  

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  Regular review of water quality standards across the area to support excellent water quality across distribution 

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  Drive the team to continually improve water quality risk assessments through networks, working with other colleagues to ensure source to tap risks are mitigated 

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  Support networks in undertaking regular water quality “event” test events, to increase scientific knowledge, skill and competency across colleagues 

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  Be the key point of contact for local network or operational teams for water quality risk assessment 

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  Be a part of an out of hours standby process support for the business 

• Personal private health care   

• Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%

• 24-hour Virtual GP service for you and your household 

• 25 days annual leave – rising with length of service and the ability to buy more  

• Life assurance (up to 8 x salary)  

• Personal accident cover (up to 5 x salary)

• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay 

• Bonus scheme    

• Flexible benefits and working culture to support your wellbeing and lifestyle.  

• Educated to degree / postgraduate level in a relevant scientific subject or equivalent qualification/experience 

• Able to critically evaluate information to take tactical action 

• Excellent interpersonal skills to build rapport with operational colleagues, whilst being able to effectively communicate actions required 

• Ability to influence those around you in making positive decisions to protect wholesomeness of our water 

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.