Operational Control Manager

We are recruiting for an Operational Control Manager for Water Recycling to join our Operational Services Control Centre team. In this role you’ll be a key support to the Operational Services Control Centre shift teams, delivering a business-critical service to ensure that all operational call traffic and work requests are managed with appropriate priority.     

The role is our eyes and ears of the 24/7 centralised management function recognising opportunity and threat in real time and responding accordingly.     

This role utilises the skills of the Operational Services Control Centre team, systems and processes to optimise the centralised control of operational assets in liaisons with field teams. You’ll proactively monitor workloads and operational systems making informed decisions to optimise asset performance and efficient use of resource management, ensuring excellent service to our customers is maintained.     

The OCM will be responsible for the management of Serious Pollution events and Water Recycling Centre compliance, working in conjunction with local Water Recycling Operational Managers and teams. They will also be responsible for managing emerging risks and horizon scanning 

- Personal private health care   

- Generous double match pension – contribute 7% and Anglian Water will -contribute 14%, giving a total contribution of 21%

- 24-hour Virtual GP service for you and your household 

- 26 days annual leave – rising with length of service and the ability to buy more  

- Life assurance (up to 8 x salary)  

- Personal accident cover (up to 5 x salary)

- Excellent family friendly policies, such as 26 weeks full pay for maternity / - adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay 

- Bonus scheme    

- Flexible benefits and working culture to support your wellbeing and lifestyle.      
      

Our ideal candidate will have relevant operational experience as well as:     

- Ability to work in a fast-paced, high-pressure 24/7 control room environment (including days, nights, weekends & bank holidays)
- Proven decision-making skills in an operational incident and/or operational environment     
- Detailed regulatory knowledge or proven experience     

Highly organised and able to balance conflicting priorities 

Confident in strategic and tactical decision making 
- Ability to think strategically and to challenge and change accepted working practices in favour of new and more effective ways of working     
- Able to demonstrate budget/financial control     
- Innovative thinker with root cause approach to problem solving      

Inclusion is for everyone, and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.