Senior Retail Assistant

We're looking for a passionate and proactive Senior Retail Assistant to join our fisheries team at two of the UK's premier game fishing destinations. Working across both Rutland Water and Grafham Water, you'll play a key role in delivering an exceptional experience for our angling customers while supporting the day-to-day operation of our retail and online offering.

This isn't your typical retail role. One day you'll be helping customers prepare for a day on the water, the next you'll be managing stock, supporting fishing events, analysing sales performance, or assisting with our growing online store.

As our Senior Retail Assistant, you'll:

• →Deliver outstanding customer service and create memorable visitor experiences.
• →Support the Retail Manager with coaching and training of retails assistants
• →Support the smooth operation of our fishing lodge retail stores.
• →Manage customer bookings and enquiries across multiple channels.
• →Maintain attractive, well-stocked and commercially focused retail displays.
• →Support the delivery and growth of our ecommerce offer.
• →Assist with stock control, stock takes and purchasing activities.
• →Manage cash handling, banking and daily reconciliation procedures.
• →Support fishing competitions and events.
• →Deputise for the Retail Manager when required.
• →Help ensure the highest standards of health, safety and compliance are maintained.

• Experience in a customer-facing environment
• Strong IT and system skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Strong organisational skills and the ability to manage multiple priorities
• A positive, proactive approach with a passion for customer service

• Retail experience
• Sales experience
• Knowledge or experience of angling and fisheries
• Experience in a supervisory or senior team role
• Purchasing or stock management experience
• Confidence using websites and social media platforms

• Personal private health care
• 25 days annual leave – rising with length of service
• Bank Holiday entitlement added to annual leave
• Flexible working 
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme up to 8.33% (Company performance related)
• Flexible benefits to support your wellbeing and lifestyle.

If you're customer-focused, commercially minded and enjoy working in a fast-paced environment, we'd love to hear from you.