Service Improvement Technician

Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps”

As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services.

Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.

This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers.

• Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI
• Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency
• Assist with quality checking data and preparing information for senior leadership and operational review meetings
• Support Service Improvement Analysts with business improvement projects and initiatives
• Document current and future-state processes to support operational excellence and continuous improvement
• Maintain project documentation, action logs, trackers, and meeting records
• Coordinate meetings, workshops, presentations, and stakeholder communications
• Build positive relationships with operational managers, field teams, and support functions across the business
• Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows
• Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements
• Maintain accurate documentation relating to reporting systems, digital tools, and operational processes
• Support the implementation and monitoring of service improvement activities across Water Network Operations teams

• Strong organisational and planning skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• High attention to detail and commitment to producing accurate work
• Strong analytical skills with the ability to interpret and present data effectively
• Excellent stakeholder engagement and relationship-building skills
• A proactive approach to problem solving and continuous improvement
• Confidence learning and using new systems, technologies, and digital tools
• Ability to work collaboratively while taking ownership of individual tasks and responsibilities

• Experience using Microsoft Office applications, particularly Excel
• Experience supporting reporting, administration, or operational processes
• Experience coordinating projects, actions, or improvement activities
• Experience using Power BI for reporting and data visualisation
• Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial
• Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable
• Educated to A-Level standard or equivalent qualification
• Strong attention to detail with the ability to maintain accurate records and documentation
• Naturally curious with a desire to improve processes and ways of working
• Enjoy working as part of a supportive team while maintaining accountability for your own work
• Adaptable and comfortable working across multiple priorities in an operational environment

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you think this is the next step for your career, apply today!