Clinical Supervisor, CMA

The Clinical Supervisor, CMA provides leadership and oversight for the daily clinical operations. This involves supervising clinical staff, ensuring quality patient care, coordinating scheduling, maintaining compliance, and supporting patient care.

• Greet and acknowledge patients in a professional and courteous manner.
• Escort patients to exam rooms and ensure they are comfortable.
• Prepare patients for examinations, complete comprehensive clinical intake.
• Maintain accurate and detailed patient records.
• Perform and document accurate blood pressure, height and weight, and patient temperature.
• Demonstrate appropriate chaperone technique and documentation.
• Assist with patient examinations and office-based procedures (Routine procedures performed during the regular course of the day including but not limited to colposcopy, IUD insertions, and endometrial biopsies).
• Administer medications and injections as ordered by providers.
• Collect and prepare laboratory specimens.
• Perform CLIA waived tests per Axia and Care Center Protocols.
• Perform blood draws
• Computerized physician order entry (CPOE) – Enter and send medication and test orders per provider instructions.
• Clean, disinfect, and sterilize medical instruments and ensure exam rooms are clean and stocked.
• Provide information regarding procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Understand how to appropriately perform Nonstress Test (NST)
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Manage medical supply inventory by monitoring and maintaining stock levels of medical supplies, place orders as needed and ensure proper storage and organization of inventory to support clinical operations and avoid shortages.
• Upon successful completion of competency skills training, assist in office-based surgical procedures (Anything historically performed in an Operating Room and/or requiring moderate sedation or higher including but not limited to LEEP, operative hysteroscopy, ablations, and D&Cs with or without suction) by preparing the procedure room, ensuing the availability of necessary equipment, providing support to healthcare providers during the surgeries, and post-surgical processes including disinfection.
• Ensure patient safety within the clinical setting.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Safely and efficiently assist patients with mobility, including transferring them between examination rooms and treatment areas.
• Ensures compliance with all Standard Operation Procedures (SOP’s) and policies (including HIPAA & OSHA).
• Regularly monitor and implement quality control measures to maintain a safe and compliant working environment.
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Lead by example in embodying the organization's mission, vision, and values. Mentor and guide junior staff in ethical practices and professional behavior. Take a proactive role in fostering a culture of integrity, accountability, and excellence, ensuring all colleagues are aligned with and committed to the organization's long-term vision and objectives.
• This role is an on-site position.

• →Supervise the MA/CMA and other clinical staff as outlined to ensure the efficient operation of clinical services
• →Provide leadership guidance, and support to maintain high levels of patient care.
• →Develop and manage clinical staff schedules to ensure proper coverage across all shifts. Adjust staffing based on patient volume and care center needs.
• →Lead the orientation and training program for new MA/CMAs, ensuring that colleagues are knowledgeable about protocols, safety regulations, and patient care best practices.
• →Provide ongoing training to enhance the skills of the team.
• →Review and evaluate clinical colleagues, providing feedback and identifying opportunities for professional growth. Implement professional strategies to improve efficiency and effectiveness.

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.
• Ability to work a flexible schedule and provide coverage at satellite locations, where applicable, as needed.