Technical Services Representative – Tier 1, German speaker (fluent)

• →Tier 1 Support: Provide high-quality frontline support to our partners and customers in the Middle Europe region. This includes responding to inquiries, performing basic troubleshooting, and ensuring issues are resolved in a timely and professional manner.
• →RMA Process: You will take a leading role in handling RMA cases and in improving support workflows by identifying gaps, providing insights, and ensuring a coordinated approach across departments. Supporting your regional TSR colleagues will also be a natural part of your work.
• →Multichannel Communication: Interact with both external and internal stakeholders across multiple channels, including web-based ticketing, phone, and chat. Strong communication skills are essential to provide timely, accurate, and exceptional service.

Your key objectives will include:

• →RMA Authorization: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case once it has been classified to go via the RMA Workflow.
• →Product System Assistance: Assist customers with product system navigation, including guidance during first-time installations. 
• →Hardware Troubleshooting: Assist customers with light hardware troubleshooting to identify potential issues and determine whether a unit requires repair or replacement.
• →Invoicing Support partners & customers with invoicing questions.
• →Support and Development: Provide support for RMA-related tasks and technical issues while continuously improving and deepening your knowledge in both areas.

Take a look at your future team behind the scenes by clicking/pasting this link:

https://youtu.be/7IhTip6pfMA

Daily breakfast provided.

Enjoy the classic “Swedish Fika” tradition every Friday

Access to physical training gym

Comprehensive insurance coverage

Robust onboarding program

For more information about Axis, please visit our website www.axis.com.

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