Guest Relations Officer (Expatriate Japanese) | AYANA Midplaza, JAKARTA

We are looking for a native Japanese Guest Relations Officer to provide high-quality service to our hotel Japanese customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

• →Proven experience as a Guest Relations Officer is preferred
• →Familiarity with hospitality industry standards
• →Proficiency in English; knowledge of additional languages is a plus
• →Computer literacy
• →A customer-oriented and professional attitude
• →An outgoing personality
• →Outstanding communication abilities
• →Excellent organizational and time-management skills
• →Diploma or BSc/BA in Hospitality Management is preferred