F&B Store Manager II

ABOUT THE COMPANY 

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. 

JOB PURPOSE 

The F&B Store Manager is responsible for planning and executing the brand strategy, maintaining quality and authenticity, and overseeing daily operations. He/she directs daily operations in the kitchen, restaurant, and retail areas to ensure excellent customer service and store management. 

RESPONSIBILITIES 

• Monitor and assess sales and market data to generate reports identifying growth opportunities. Remain informed of business and economic trends to apply effective market intelligence.
• Manage daily store operations to meet sales targets, covering front-end, back-end, and sales floor responsibilities. Uphold service standards and operational procedures in accordance with brand guidelines to deliver exceptional customer experiences.
• Adhere to the organization’s Health, Safety, and Environment (HS&E) policies, procedures, and instructions rigorously. Uphold stringent food safety standards and ensure full compliance with local laws and health and safety regulations.
• Contribute to the development and implementation of the brand strategy, setting short, medium, and long-term objectives, plans, and policies to foster business expansion.
• Support brand positioning and contribute to brand plans. Manage brand initiatives and organize promotions and events according to the marketing calendar.
• Evaluate brand performance by analyzing sales, profit/loss, margins, and costs. Forecast sales and recommend action plans for sales enhancement. Monitor budgets, variances, supplier payments, and cost control for efficiency.
• Oversee daily store operations by coordinating store displays to reflect the brand image and organizing stock room layouts for efficient inventory control and sales. Oversee food preparation to ensure the serving of high-quality items that conform to set brand standards.
• Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company 

LANGUAGE & TECHNICAL SKILLS 

Language Proficiency 

• Fluency in English. 

• Fluency in Arabic is a plus. 

Technical Skills 

• Proficiency in MS Office. 

EDUCATION 

Bachelor’s degree in Hospitality Management, or a related field. 

EXPERIENCE 

General Experience 

Seven to nine years of experience in F&B Operations, or a similar role. 

Managerial Experience 

Three years of experience in a managerial role. 

BEHAVIORAL COMPETENCIES 

Customer Focus 

Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service. 

Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. 

Plans and Aligns 

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays. 

Drives Results 

Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. 

Develops Talent 

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development. 

Being Resilient 

Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity. 

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.