Technical Customer Service Admin

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
• Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data. Corresponds directly with consumers as needed to gather additional required data for processing
• Reviews incoming complaints for duplicates
• Assess product and mode of complaint for proper reason coding within database
• Assigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the business
• Creates and maintains warranty claim packets and files, including historical archives
• Prepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closures
• Maintain data integrity in claims database, including claims status, address book maintenance and auditing data
• Monitors files awaiting warranty information
• Reviews and monitors open claims report
• Closes inactive claim files
• Files completed claims and maintains file archives
• Provides continuous updates to Warranty Specialists on status of claims
• Performs additional duties as needed and/or assigned by supervision/management


SKILLS & ABILITIES

Experience: None required; Up to three years in a similar position preferred

Computer Skills:
Computer skills to include: Microsoft Word, Excel, Access, and Outlook;
Knowledge of ERP system (i.e. JD Edwards), a plus; Typing skills (30 wpm), a
plus

Other Requirements:
Precise and articulate written and oral communication; ability to speak clearly
and persuasively in positive or negative situations; Must be self-directed and
motivated and able to multi-task in fast-paced, 24/7 manufacturing
environment

Education & Certifications 

• High school diploma or GED required.
• Additional education, relevant certifications, or specialized training preferred.

Equal Opportunity Employer 

The AZEK Company has been acquired by James Hardie. James Hardie is the industry leader in exterior home and outdoor living solutions, with brands including Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With 8,000+ employees worldwide, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. 

James Hardie Building Products Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics under applicable law.