Technical Account Manager - Strategic Accounts

As our Technical Account Manager - Strategic Accounts, you step in right after go-live and stay close. Not fixing tickets, not running implementation, but standing beside plant operations, quality, IT, and the exec sponsor, helping them turn goals into a real success plan. You read the signals, usage data, stakeholder feedback, the quiet signs something's off and act before it becomes a problem.

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  Own the long-term success of a portfolio of Strategic and Key accounts from the point Professional Services hands over the live environment.

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  Create and maintain a customer success plan connecting operational priorities to measurable adoption, rollout, and business outcomes.

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  Own the business rollout roadmap for multi-site customers: site sequencing, stakeholder readiness, adoption milestones, coordination with implementation teams.

• Build multi-threaded relationships across plant-floor users, administrators, quality and operations leaders, IT, global process owners, and executive sponsors.

• "Run a clear account cadence that includes regular working sessions and strategic reviews.

• Use product usage, account health, stakeholder feedback, and operational context to identify adoption gaps, risks, and next highest-value actions.

• Lead initial discovery and process mapping for new use cases; structure the problem, clarify requirements, define a high-level solution concept.

• Recognize when detailed discovery, architecture, integration, validation, or implementation expertise is needed; engage Professional Services with a clear problem statement, scope, and success criteria, then stay accountable for customer alignment and adoption.

• Own renewal readiness, retention planning, and forecast accuracy, giving the AE the customer context, value evidence, and risk assessment needed for the commercial process.

• Identify and qualify expansion opportunities from customer outcomes, usage patterns, new sites, and additional use cases; partner with the AE to progress the commercial opportunity.

• Coordinate customer-critical escalations across Support, Product, Engineering, and Professional Services, ensuring clear ownership and follow-through, without becoming the break/fix owner.

• Maintain a shared internal account plan with the AE, represent the voice of the customer, contribute reusable best practices for the wider customer base.

• Every assigned customer has a current success plan tied to clear operational objectives, stakeholders, adoption measures, and next actions.

• Customers can connect their use of Azumuta to visible business value and have a credible roadmap for deeper adoption or rollout.

• Adoption, relationship, technical, and renewal risks are identified early and addressed through explicit cross-functional action plans.

• New solution opportunities enter Professional Services with a well-defined problem, high-level scope, business rationale, and success criteria.

• Renewals are predictable, relationships are multi-threaded, and qualified expansion opportunities emerge from proven customer value.

• 5+ years in enterprise CS, TAM, solutions consulting or implementation (B2B SaaS)

• Experience owning complex, multi-stakeholder, multi-site accounts

• Manufacturing/industrial background (MES/MOM, quality, connected-worker or comparable)

• Can lead discovery and translate it into a credible high-level solution

• Technically fluent (APIs, integrations, data flows) without needing to write code

• Comfortable from shop floor to executive level

• Strong facilitation, presentation, structured account planning

• Are fluent in Dutch, English and French

• Can travel 20% of the time

• Nice to have: Discrete/regulated manufacturing (medtech, pharma, food & beverage, automotive, aerospace), multi-site rollout experience, familiarity with no-code platforms and ERP/MES/QMS/LMS/PLM.

On top of a competitive salary, we offer a range of benefits to support your well-being and growth:

🍽 Meal vouchers – Enjoy daily meal perks.

🏥 Healthcare benefits – Including Alan daily care & hospitalization insurance.

⏳ Flexibility & balance – Flexible hours with in-office collaboration (please note, this is not a remote position!).

💻 Top-notch equipment – The best tools and tech to help you succeed.

🚀 A key role in a fast-growing scale-up – Join an ambitious international team with endless learning and growth opportunities.

🎯 Ownership & impact – Take on real responsibility and make a difference from day one.

🎉 Fun & team spirit – Regular team-building activities and a vibrant company culture.

🍫 Unlimited snacks & drinks – Because great work deserves great fuel!

👕 Awesome Azumuta merch – Represent the team in style!