Customer Support Coordinator

About Azurreo

Azurreo is a global outsourcing leader with more than 15 years of experience in the telecommunications and IT sectors. Having successfully delivered over 250 projects across 25 countries, we provide comprehensive solutions ranging from strategic design to operational support.

Our fully remote and multicultural team is built on collaboration, innovation, and agility. We bring together professionals worldwide to deliver high-quality, reliable services to our clients.

Position Overview

We are seeking a Customer Support Coordinator with strong technical expertise and problem-solving skills. The role serves as the first point of contact for international telecom clients, ensuring fast and accurate resolution of issues while maintaining high standards of customer service.

This is a fully remote role, open to candidates based in Lebanon and Syria, offering stability, international exposure, and opportunities for professional growth.

• Provide Tier 1 technical assistance via phone, email, and chat for server, network, and software-related issues.
• Troubleshoot DNS, SSL, FTP, and other network protocol configurations.
• Assist customers with technical solutions, installations, and usage guidance.

• Accurately document all support interactions within CRM systems.
• Escalate unresolved issues with detailed diagnostic information.
• Maintain proactive and transparent communication with clients during the resolution process.

• Contribute to the development of internal knowledge bases and technical documentation.
• Identify recurring issues and propose improvements to enhance service delivery.
• Participate in initiatives to streamline workflows and optimize customer support processes.

• Bachelor’s degree in IT, Telecommunications, or Computer Science.
• Minimum of 2 years of technical support experience, preferably in telecom or IT infrastructure.
• Technical proficiency in:
• Network protocols (DNS, SSL, FTP)
• CRM platforms
• Remote support tools
• Fluent English, both written and spoken.
• Stable remote work setup, based in Lebanon or Syria.

• Professional certifications such as CCNA or CompTIA Network+.
• Experience with telecom systems (VoIP, 5G, SD-WAN).
• Arabic language proficiency.
• Flexibility to provide occasional off-hours support.