QoS Specialist - Telecom & Networking

Türkiye·IstanbulRemoteEmployeemid

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Overview

QoS Specialist — Telecom & NetworkingRemote (Turkey) · Full-time, Employee · Operations About AzurreoAzurreo is the telecommunications and technology arm of Seelon Holdings,

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About the Role

~1 min read

Monitor and analyse QoS KPIs — packet loss, latency, jitter, throughput, availability.
Investigate service degradation and perform first-level technical troubleshooting.
Manage customer incidents from report to resolution, inside SLA.
Coordinate with Engineering and Operations to resolve technical issues.
Give customers clear, professional updates throughout an incident.
Prepare incident reports, QoS reports and technical documentation.
Spot recurring issues and feed them into service improvement.

Requirements

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Bachelor's degree in Telecommunications, Computer Science, IT, Engineering or related field.
3–5 years in QoS, Service Assurance, Telecom Technical Support, Network Operations or similar (5 years preferred).
Solid grip on QoS KPIs, TCP/IP networking, DNS and root-cause analysis.
Excellent written and spoken English.
Comfortable managing multiple priorities independently, remotely.

What We Offer

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✓Salary in EUR

✓9 AM–6 PM local time, Monday to Friday, one-hour break.

✓Company laptop and professional tools.

✓Structured onboarding, technical training and mentorship.

✓Career growth and performance-based salary reviews.

✓Paid leave, public holidays, and fully compensated overtime when required.

Send us your CV and a short cover letter telling us about your QoS or technical support experience and what draws you to Azurreo. Shortlisted candidates will be invited to a first interview with HR, followed by a technical test, an interview with our Hiring Manager.

Azurreo is an equal-opportunity employer and welcomes applicants from all backgrounds.