Technical Support Specialist - Fully Remote - Syria/Turkey only

• Location: Fully remote. You must be resident in Syria or Turkey.
• Employment type: Full-time — 8 hours per day, 5 days per week, with overtime when needed
• Experience: 1–3 years in technical support, IT support, helpdesk or network support
• LanguageFluent English, written and spoken — English is our working language
• DepartmentCustomer Support, within Global Operations

Azurreo is the telecommunications and technology arm of Seelon Holdings, a privately held international investment group operating across four continents. We are a global leader in telecom network performance testing, measuring quality of service (QoS) and experience (QoE) for operators worldwide.

Trusted by major operators and technology vendors, our teams deliver advanced telecom engineering and monitoring that keep networks fast, reliable and secure. Our testing platform, SignalVerify, operates in over 144 countries.

Our vision is to make every network — and every experience on it — faster, more reliable and more secure for operators and the people they serve. We are guided by Seelon Holdings' values of trust, performance and long-term partnership.

When a mobile operator cannot get a gateway to register, or a hosting customer wakes up to an expired certificate, someone picks up that ticket and owns it until it is fixed. That is this job.

As a Technical Support Specialist you are the first point of contact for customers with technical problems. You investigate what is actually happening, troubleshoot at Tier 1 level, coordinate with our engineering teams where you need to, and stay with the ticket until the customer confirms it is resolved. You will do this from home, in English, for customers across dozens of countries.

The work spans three areas: networking and connectivity, hosting issues such as DNS, SSL certificates, FTP and email configuration, and customer telecom equipment including routers, gateways and SIM management platforms. Full training is provided on our platforms and on customer equipment — nobody is expected to arrive knowing them.

You will join growing team, distributed across several countries. That means broader exposure than a large helpdesk offers, direct access to senior engineers, and real influence over how the function is built as it expands. It also means the role suits someone who wants to build genuine long-term expertise in telecommunications, not just pass through a support desk.

Six things. If you have most of them, apply — we will train the rest.

1. →Resident in Syria or Turkey, with a reliable internet connection and a workable home setup, including a plan for when power or connectivity drops.
2. →1–3 years in technical support, IT support, helpdesk or network support.
3. →Fluent English — you can write a clear, professional customer email without help.
4. →A solid grasp of networking fundamentals: TCP/IP, DNS, common ports and internet services, SSL certificates, FTP, email configuration.
5. →Genuine troubleshooting instinct: you ask questions before you guess, and you can explain your reasoning.
6. →Patience with people. Some customers reach you frustrated, most are not native English speakers, and all deserve the same care.
7. →Available for overtime when a customer issue requires it — compensated in time off or additional pay.
8. →A degree in IT, Computer Science, Telecommunications or a related field is useful, but demonstrated ability counts for more.

Experience with ISPs, hosting providers, telecom operators or MSPs · VoIP, VPN, SD-WAN or mobile network exposure · routers, gateways or SIM management platforms · remote support by phone, WhatsApp or remote-access tools · CCNA, Network+, MCSA or similar · supporting international customers · using AI tools such as ChatGPT to work faster.

Click Apply, upload your CV in English, and answer a few short questions. Nothing else to prepare — if you are curious about how networks really work and want to be trained rather than left to guess, we would like to meet you.