19mo ago

Front Desk East Boston

US·Boston,Bo`stonmid

OtherAdministrative & OfficeFront Desk AgentFront DeskHospitality & Tourism

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Quick Summary

Overview

B/SPOKE FRONT DESK APPLICATION: At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life’s pursuits. For many of us, it’s a form of therapy – a way to forget yesterday, take back today, or change tomorrow.

Key Responsibilities

Provide high level customer service to Clients with an aim to elevate experience. Successfully carry out class check-in process as well as opening and closing procedures. Assist Studio Management in daily tasks and projects.

Technical Tools

performance-management

Passionate about the fitness + wellness community.
Commonly described as energetic, outgoing, and personable.
Friendly with professional phone and email etiquette.
Possesses outstanding customer service and problem solving skills.
Thrives in entrepreneurial, dynamic, and busy environments.
Can prioritize and multi-task within a fast-paced environment.
Go-getter who doesn’t shy away from going above and beyond.
Loves learning, taking on responsibility, and working on a team.
Detail-oriented with superior organizational skills.
Possesses exceptional communication skills and ability to work with a wide range of personalities.
Looking to further hone leadership, communication, and customer service skills.
Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support.
*Being familiar with our brand and studios as Clients is a PLUS, but not required.

Responsibilities

~1 min read

→Provide high level customer service to Clients with an aim to elevate experience.
→Successfully carry out class check-in process as well as opening and closing procedures.
→Assist Studio Management in daily tasks and projects.
→Support B/SPOKE Instructors and facilitate a seamless studio experience.
→Perform bike fittings and maintenance.
→Be helpful, efficient, and proactive.
→Be a team player and promote camaraderie.
→Assist with training of newer Front Desk Teammates.
→Maintain product knowledge of B/SPOKE events, operations, marketing, and retail.
→Promote and maintain the B/SPOKE culture and community atmosphere.
→Participate in continued learning, training, and workshops.
→Regularly attend monthly team meeting outside of normal shift.
→Complete annual self and peer performance reviews.

Year-round Position
Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays with consistent weekly availability.
Have availability to work at least 10 hours weekly including weekends:
- Availability Requirement: at least two shifts per week (shifts vary from two to five hours) and at least one weekend day a month
- PLEASE NOTE: We are currently recruiting those with STRONG WEEKEND AVAILABILITY with at least one weekend day (Saturday or Sunday) available on a WEEKLY basis.
- Shifts needed for the current Spring Season (subject to change):
  - Weekday Mornings: 6:00 AM - 9:00 AM
  - Weekday Evenings: 5:00 PM - 8:00 PM
  - Weekends: 8:00 AM - 2:00 PM
Have access to reliable transportation.
Possess or be willing to acquire a current, valid CPR/AED Certification.

Submit an online application (includes 1-way video interview) + resume.
Be available to participate in an in person studio visit + interview with Local Studio Operations Team.
Be available to participate in a 30-minute virtual interview with Leadership Team.