Customer Support Agent (English + Spanish/French/Italian) - student

Looking for an opportunity to engage with customers and provide exceptional service? Join our team as a Customer Support Agent! We're seeking a dedicated individual who is passionate about delivering top-notch assistance to our clients. If you possess excellent communication skills, and are committed to ensuring customer satisfaction, we'd love to hear from you.

b2match is a product-driven, international operating all-in-one event networking software company that covers the entire event workflow. We have been operating in the market for over 10 years. Our commitment is to help event organizers create meaningful interactions so that their big ideas can become a reality.

Our software has facilitated more than 7000 events with over 1,000,000 business matchmaking meetings, across 90 countries around the globe.

We are a team of 30+ diverse personalities based in Vienna and Zagreb. We believe that the best results come from the collaboration of motivated, talented people. We encourage working in project-based and cross-functional teams and creating space to explore ideas.

• Responding to customer queries in a timely and accurate way, mainly via email or chat
• Providing assistance and information to customers working in the field of event management, which can be operational (explaining the functionality of various features of our software) or technical (testing, identifying errors and providing solutions)
• Assisting in creating and formatting the content of our online knowledge base
• Providing information about clients and their requirements to the management and the rest of the team
• Identifying recurrent customer issues and escalating them to the relevant team.

• 30+ hours workweek
• Mandatory advanced knowledge of English (B2 / C1)
• Depending on your faculty degree, we consider these languages a plus:
  • Advanced knowledge of Spanish (B2 / C1)
  • Advanced knowledge of French (B2 / C1)
  • Advanced knowledge of Italian (B2 / C1)
• Previous experience working in customer support or client-facing roles is an advantage
• Basic understanding of troubleshooting, system configurations, or web technologies (e.g., APIs, databases, etc.) is a strong advantage

• Excellent organization and communication skills
• Passionate for solving client problems
• Tech-savvy, with an interest in technology, web and applications