Customer Care Representative I

Us-Tx-Midlandmid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Receiving, reviewing, and entering customer orders accurately and efficiently. Establishing and maintaining customer contacts to support sales and service activities.

Technical Tools

Customer Support SpecialistCustomer

Baker Hughes is being recognized as a global energy technology company serving the energy sector across more than 120 countries. Our Customer Operations team is focused on delivering exceptional customer experiences through accurate data management, effective communication, and efficient coordination across sales, operations, and service organizations.

As a Customer Service Specialist, you are supporting customers and internal stakeholders through accurate order processing, administrative support, and customer communications. You are coordinating with Sales, Operations, AMO, Field Services, and Customer Support teams to ensure customer requirements are met efficiently while maintaining high levels of service quality and operational accuracy.

Requirements

~1 min read

To be successful in this role you will:

Have a high school diploma or equivalent.

Have 1+ years of experience in customer service, sales support, administrative support, or a related field (recent graduates are encouraged to apply).

Have knowledge of customer care techniques within an industrial or manufacturing environment.

Have familiarity with ERP systems and order entry software, preferably SAP or similar tools.

Have strong written and verbal communication skills.

Have strong interpersonal skills with a customer-focused mindset.

Have excellent organizational skills and attention to detail.

Have basic computer skills and proficiency in Microsoft Office applications.

Have the ability to manage multiple priorities while maintaining accuracy and responsiveness.

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Customer Care Representative I