Quality Manager Services

Baker Hughes is a global energy‑technology company operating in more than 120 countries. We deliver innovative solutions that make energy safer, cleaner, and more efficient. Our Services organization is committed to delivering high‑quality products and services while fostering a culture of continuous improvement, customer focus, and operational excellence.

As a Quality Manager - Services UK, you will lead quality assurance and continuous improvement activities across the service lifecycle. You will be responsible for driving quality performance across onshore and offshore operations, supporting customer satisfaction, reducing operational risks, and ensuring quality is embedded throughout project execution and service delivery.

You will lead a team of quality professionals while collaborating with customers, operational teams, and global stakeholders to strengthen quality culture and support business objectives.

• Providing leadership, guidance, and support to quality teams to effectively plan, monitor, and execute quality activities.
• Taking ownership of Quality Assurance across onshore and offshore operations to ensure products and services consistently meet customer and business requirements.
• Measuring, analyzing, and improving Cost of Poor Quality (CoPQ) through targeted continuous improvement initiatives.
• Leading customer issue resolution processes, including investigations, root cause analysis, corrective actions, and preventative measures.
• Supporting the reduction of Non‑Productive Time (NPT), quality events, and customer complaints through proactive quality management practices.
• Monitoring quality KPIs and performance metrics to identify trends, improvement opportunities, and corrective actions.
• Developing and implementing action plans to improve quality performance across the region.
• Collaborating with global cross‑functional teams to strengthen quality processes, governance, and operational consistency.
• Driving a culture of continuous improvement, operational excellence, and customer focus throughout the organization.
• Supporting compliance with applicable quality requirements, standards, and business processes.
• Promoting the use of lessons learned and best practices to improve future performance and customer outcomes.

To be successful in this role, you will:

• Demonstrate proven experience in Quality Management within an industrial, engineering, manufacturing, service, or energy environment.
• Have experience leading, coaching, and developing teams within a matrix organization.
• Possess strong analytical, problem‑solving, and process improvement capabilities.
• Demonstrate the ability to effectively manage customer concerns and support continuous improvement initiatives.
• Be comfortable interpreting performance data and using insights to drive business improvements.
• Possess strong verbal and written communication skills.
• Demonstrate effective stakeholder management and cross‑functional collaboration skills.
• Have excellent report writing, presentation, and communication abilities.
• Be capable of managing multiple priorities while maintaining focus on customer and business objectives.

We recognize that everyone works differently and that flexibility helps people perform at their best. This role involves close collaboration with operational teams, customers, and global stakeholders to support quality excellence across the Services organization.

Our people are at the heart of everything we do at Baker Hughes. We believe we achieve better outcomes when our employees are developed, engaged, and supported to bring their authentic selves to work. We invest in wellbeing, professional development, and leadership growth at every level of the organization.

We offer a competitive benefits package aligned with local market standards, including:

• Work‑life balance and wellbeing programs
• Comprehensive private medical care options
• Life insurance and disability programs
• Tailored financial programs
• Additional voluntary or elective benefits