Services Specialist - Service Delivery Coordination

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.
 

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions

As a Services Specialist - Service Delivery Coordination, you will be responsible for:

• Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
• Protect the health and safety of our personnel and the environment.
• Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
• Responsible for scheduling and dispatching of resources in line with job requirements.
•  Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
•  Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives.
• Prompt escalation of issues that can impact service delivery.
• Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

To be successful in this role you will:

• Have bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line
• Have minimum 7+ years of relevant work

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional or voluntary benefits