Beverage Server - Casino Bar Part Time

• →Observes guests to respond to their needs.
• →Follows alcohol awareness procedures regarding company’s responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines.
• →Takes beverage orders and communicates it to bartender.
• →Assists in the preparation of drinks and presents drinks to guests.
• →Serves both alcoholic and non-alcoholic beverages to casino guests.
• →Requests ID from customers when legal age is questionable.
• →Removes empty or dirty glasses and bottles and returns them to bar or kitchen.
• →Keeps service area stocked and cleaned.
• →Provides fast, exceptional service and receives satisfaction comments on internal shops.
• →Handles money according to procedure and secures all monies at the end of each shift.
• →Maintains quick and prompt service while maintaining a smile.
• →Maintains round times of 20 minutes or less on Casino Floor for drink service.
• →Carries full trays of no more than 20 drinks on tray.
• →Adheres to department and property policies and procedures.
• →Maintains knowledge of property information, including memorabilia.
• →Serves as an ambassador of goodwill while working and at guest and public relation functions.
• →Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• →Resolves service problems according to guidelines.
• →Provides personalized service and uses guest name.
• →Speaks positively when talking with guests and co-workers.
• →Promotes casino events and programs.
• →Accepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.
• →Upholds the Mission Statement – We create authentic experiences that rock.
• →Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• →Lives by the Hard Rock Values!
  

• Must be 21 years of age.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Possess excellent guest service skills.
• Must be able to read, write legibly, understand and speak English.
• Able to work flexible hours and days. Also able to work banquets and special events.
• Must meet professional appearance standards as prescribed by Hard Rock policy.
• Able to work in a fast paced and often crowded environment.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.
• Ability to interpret a variety of instructions.
• Must project a professional and positive image.
• High energy level.
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Able to stand and walk for up to four hours wearing one-inch heels.
• Know or able to learn tray service and cocktail ingredients.
• Able to work required schedule, which may include nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.