Clerk - Front Desk

United States·East Saint Louismid

Front Desk AgentHospitality & Tourism

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Quick Summary

Key Responsibilities

Build guest and team member positive relations. Participates in departmental and company meetings. Ensure consistent high-quality service to all our team members and guests. Perform a friendly,

Requirements Summary

High school diploma or equivalent required. Experience with hotel operating systems preferred. Previous experience with computers is preferred. Hotel Experience preferred.

Technical Tools

Front Desk AgentHospitality & Tourism

Responsibilities

~2 min read

→Build guest and team member positive relations.
→Participates in departmental and company meetings.
→Ensure consistent high-quality service to all our team members and guests.
→Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
→Assigns guest accommodations in accordance with procedures and SOPs.
→Build guest and team member positive relations.
→Participates in departmental and company meetings.
→Ensure consistent high-quality service to all our team members and guests.
→Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
→Assigns guest accommodations in accordance with procedures and SOPs.
→Create and update guest reservations upon request based on hotel availability.
→Follows room availability and reports any issues to supervisor.
→Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
→Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
→Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
→Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
→Create and update guest reservations upon request based on hotel availability.
→Follows room availability and reports any issues to supervisor.
→Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
→Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
→Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.

Requirements

~1 min read

High school diploma or equivalent required.
Experience with hotel operating systems preferred.
Previous experience with computers is preferred.
Hotel Experience preferred.

The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoors under controlled temperatures.
Occasional exposure to outdoor climates
Occasional: standing, walking, lifting up to 30 pounds
Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
Speech and Vision abilities are required.