Clerk - Front Office

• →Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• →Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
• →Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• →Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• →Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• →Books guest reservations or coordinates with VIP Services.
• →Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• →Provides exceptional customer service.
• →Work safely, following all established safety rules and regulations.
• →Communicate effectively with co-workers, supervisors and guests.
• →Follow all relevant policies and procedures.
• →Complies with the company’s recycling program standards.
• →Performs other duties as assigned.

• Must be available to work weekends, holidays, and nights as scheduled

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.