Poker Supervisor - $23hr + tournament & admin fees

• →Responsible for supervising poker operations and staff.
• →Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• →Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
• →Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
• →Oversee live and tournament poker games to ensure a smooth, fair and timely play.
• →Manage player lists, balance tables, open/close games and assign dealers effectively.
• →Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
• →Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
• →Monitor games for irregularities and take corrective action when necessary.
• →Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
• →Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
• →Accurately complete and submit all required logs, shift reports, and incident documentation.
• →Provide feedback and suggestions to improve poker room operations.
• →Support training and mentoring of new dealers and floor staff.
• →Lead by example in professionalism, game knowledge, and customer service.
• →Stay updated on poker trends, rules, and industry best practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.