Rep - Events & Promotions O/C

• →Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• →Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• →Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• →Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• →Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• →Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• →Upholds the Mission Statement – We create authentic experiences that rock.
• →Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
• →Prohibits guests to enter with outside beverages.
• →Assists guests in locating proper seat and section in the venue.
• →Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• →Reconciles group activities and any payments due to coordinator upon check-out.
• →Promotes outstanding guest relations.
• →Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• →Creates player accounts from group manifest.
• →Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• →Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• →Lives by the Hard Rock Values!

• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for 4 or more hours.
• Must be able to lift at least 25 pounds.
• Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Must be prompt and able to work in a very-fast paced environment.

Target Salary Range: $13.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.