Supervisor - Food and Beverage

ESSENTIAL FUNCTIONS:

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division.
• Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Oversee the inventory. Maintain and order inventory as needed to serve guests.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
  
  

  WORKING ENVIRONMENT & PHYSICAL EFFORTS:

  • The hospitality industry is a 24 Hour 365-day operation.
  • This position will primarily be indoors under controlled temperatures.
  • Occasional exposure to outdoor climates
  • Occasional: standing, walking, and lift up to 25 pounds, including lifting overhead.
  • Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
  • Required to be able to taste and smell food items to ensure quality and flavor levels.
  • Speech and Vision abilities are required.
  
  
  

  Target Compensation Range:

  • $21.10 per hour

   

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.