Supervisor - Marketing

United States·Kansas Citymid

Other

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Quick Summary

Key Responsibilities

Provides day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement.

Technical Tools

Other

Supervise, schedule, train, coach, and support assigned marketing team members; monitor work quality, productivity, attendance, and service standards.
Coordinate the day-to-day execution of casino promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and special events.
Review promotion details, rules, prize inventories, guest lists, signage, scripts, and operational plans for accuracy and timely completion.
Serve as an on-site marketing lead during promotions and events, resolving guest and operational issues promptly and professionally.
Partner with internal departments and external vendors to coordinate staffing, décor, collateral, prizes, food and beverage, and technical requirements.
Maintain accurate records for offers, redemptions, prizes, invoices, purchase orders, inventory, event attendance, and campaign expenses.
Use player-tracking, customer relationship management, ticketing, email, and reporting systems to support campaign execution and guest service.
Track campaign and event results, including participation, response, redemption, revenue, and expense information; prepare timely recap reports and recommendations.
Ensure marketing activities follow approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations.
Safeguard confidential guest, employee, and business information.
Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and return on marketing investment.
Perform other duties as assigned.

Responsibilities

~1 min read

→Provides day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement. Escalates employee relations and disciplinary matters in accordance with company procedures.