Customer Service Representative (NCS) - Parking Authority

211 N. Paca Streetmid

Customer Support SpecialistCustomer

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Requirements Summary

Education: High school diploma or GED required. Additional advanced training beyond high school is required. AND Experience: Minimum of 2 years, customer service-related experience required Knowledge,

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Customer Support SpecialistCustomer

Welcome to the City of Baltimore, Parking Authority! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the Parking Authority, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore, Parking Authority Team! The PABC offers medical, prescription drug, dental, vision, life and AD&D insurance, short- and long-term disability insurance, FSA plan and more. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: PABC Employee Benefit Summary.docx

Reviews new and renewal permit applications to ensure accuracy and completeness for approval and processing of online and in-person sales;
Educates the public about permit eligibility and the process of the RPP program;
Analyze citizen accounts and troubleshoot complex scenarios in real time to resolve issues efficiently;
Provide administrative support for special projects;
Review outreach documents such as flyers that are shared with RPP community leaders for distribution;
Interpret city parking laws for understanding and use when applicable;
Supports work to issue special permits for unique parking situations;
Coordinate with city agencies, non-profits, churches and quasi-public non-governmental organizations as needed;
Supports inventory and permit control by organizing, filing, and stocking permits for easy access and availability;
Prepare reports to support internal understanding and assessment;
Maintain organized filing systems using both alphabetical and numerical methods;
Utilize and integrate external software relevant to daily operations;
Handle high-volume workloads with efficiency, accuracy, and attention to detail;
Demonstrate flexibility by adapting to changing priorities and performing a variety of tasks that fluctuate daily;
Performs other duties as assigned