Deputy Chief of Customer Support & Services Department, Operations Officer V - Department of Public Works

$98,359.00 - $157,302.00 Annually 

Hiring Salary Range:  

$98,359.00 – $127,830.50 Annually 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Positions in the Operations Officer series contribute to the effective management of an organizational unit, e.g., section, division, or agency by supervising and/or managing staff, problem solving as an individual contributor, or project managing.

Positions in the Operations Officer series are differentiated based on the following factors: analytics, budget, communications, environmental factors, functional responsibilities, minimum qualifications, policy, relationship building, supervision given, and supervision received.

On or before the date of filing the application, each candidate must:  

• Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
• Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports
• Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
• Ability to establish and maintain effective working relationships with city officials, community and business groups.

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.           

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.                            

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.