IT Portfolio Generalist, DHCD - Baltimore City Department of Information and Technology

The IT Generalist serves as a technology liaison between the Department of Housing & Community Development (DHCD) and the Baltimore City Office of Information & Technology (BCIT).

The position supports departmental technology operations by assisting business units with technology planning, business process improvement, application support, data analysis, project coordination, and customer engagement. Working as a member of the DHCD IT Portfolio Team, the IT Generalist helps identify operational challenges, recommends technology solutions, coordinates service delivery across BCIT support teams, and assists with implementing technology initiatives that improve efficiency, transparency, and customer service. This position requires a highly organized professional capable of balancing operational support with project work while building strong relationships across multiple divisions.

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Knowledge of security groups and roles and assignment of those roles.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.
• Build strong customer relationships
• Analyze business problems and recommend technology solutions
• Coordinate multiple priorities.
• Communicate effectively with technical and non-technical stakeholders.
• Prepare professional documentation.
• Facilitate meetings and gather business requirements
• Learn departmental business processes quickly.
• Work collaboratively across multiple organizations.

Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.                           

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. 

If you have any questions, please contact AYOMIDE ARODOYE HR Recruitment & Talent Acquisition Specialist II via email at Ayomide.Arodoye@baltimorecity.gov

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.