Ombudsman - Department of Housing & Community Development

$55,012.00 - $87,968.00 Annually 

Hiring Salary Range:  

$55,012.00 - $87,968.00 Annually 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

An Ombudsman receives, investigates and resolves complaints from, or on behalf of residents of public housing in the City of Baltimore. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek that may include occasional evening work. Work requires minimal physical exertion.

On or before the date of filing the application, each candidate must:  

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.

• Knowledge of applicable State and local laws and regulations pertaining to public housing.
• Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.
• Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.
• Skill in conducting investigations and interviews
• Skill in conflict mediation and resolution.
• Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and professional manner.
• Ability to conduct investigative interviews and gather evidence and information consistent with established procedures.
• Ability to write detailed reports.
• Ability to maintain confidential case files and records.
• Ability to handle sensitive and tense situations with calm, tact and diplomacy.

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. 

If you have any questions, please contact Ayomide Arodoye , Recruitment & Talent Acquisition Specialist II via email at Ayomide.Arodoye@baltimorecity.gov

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER