Branch Support Officer - Fallbrook

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

Branch Support Officers represent our Bank to the community and make our customers feel welcome, assisting clients by providing a superior level of service with their financial transactions.  Will also be responsible for quality control assignments, promoting the Bank's services, and supports the daily service and operations within the branch, through expanded knowledge and customer service. The Branch Support Officers is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service.  Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. 

HOW YOU’LL MAKE A DIFFERENCE

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals.  When appropriate, coach for improved performance.
• Approve transactions within established guidelines.
• Participate in the opening and closing of branch.  Conduct security inspection of building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support branch in the achievement of satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling’s.
• Manage, support, coach and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned

WHAT YOU’LL BRING

• 5 years in branch operations is required
• Experience as a supervisor is preferred
• High School Diploma or equivalent is required
• Associate’s degree or higher strongly preferred
• Solid understanding of the operational regulatory environment with thorough knowledge of banking operations is required
• Solid understanding of key branch systems; basic end-user knowledge of Word and Excel is required
• Detailed and accurate with ability to organize and prioritize; exhibits high degree of flexibility; able to handle multiple tasks simultaneously; can manage and organize projects and workloads is required
• Ability to travel between branch locations, potentially across states; review and be knowledgeable of departmental and human resource’s policies & procedures is required
• Solid skills to manage or guide others as a floating or interim manager when needed is required
• Manages high quality and friendly client service and adherence to brand standards; excels in abiity to identify opportunities to refer new products and services to clients based on their financial goals; ability to service client needs to completion is required
• Establishes and maintains relationships internally and externally by understanding needs; regularly seeks out opportunities to mentor and train other team members for success is required
• Engages others in a friendly and reliable manner; listens to hear expressed and unexpressed needs and translate that to action is required
• Actively seeking new challenges and opportunities to expand skill-set; ability to answer questions without all the information and to be comfortable and successful in multiple different environments is required
• Able to drive results through others and able to problem solve with minimal direction and is effective across multiple concurrent tasks is required
• Manages their own risk and beginning to take on some responsibility for the risk of the broader branch; beginning to understand how strategic plans mitigate risk is required
• Demonstrates ability to guide and coach team as an interim/as-needed manager is required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.