Pro Shop Supervisor

Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member/guest service. This leadership role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for all players and guests. A passion for tennis and strong communication skills is essential.

Pro Shop Leadership & Staff Management 

• →Oversee daily operations of the pro shop, including opening and closing procedures. 
• →Lead, train, schedule, and supervise pro shop staff to maintain consistent, high-quality service. 
• →Provide coaching, performance feedback, and ongoing support for team development. 
• →Foster a positive, organized, and professional work environment.

Retail Operations, Inventory & Racquet Services 

• →Maintain accurate, up-to-date inventory for all merchandise and supplies, both in-store and online. 
• →Manage Shopify product listings, process online orders, and review sales data for trends. 
• →Monitor stock levels and coordinate timely replenishment to meet member and guest needs. 
• →Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop-off/pick-up system. 
• →Create and maintain attractive and strategic merchandise displays. 
• →Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries. 

Administrative & Operational Support 

• →Process member charges and maintain accurate billing and account information. 
• →Support planning and administrative tasks related to the annual tennis calendar, programs, and special events. 
• →Handle email communication, document preparation, and general administrative duties. 
• →Maintain organized records, operational checklists, and pro shop documentation. 

Member & Guest Services 

• →Provide professional, welcoming, and timely assistance to all members and visitors. 
• →Address and resolve concerns effectively while maintaining club service standards. 
• →Promote upcoming club programs, social events, and new pro shop offerings. 
• →Contribute to a positive, community-focused atmosphere within the tennis program.

• Previous experience in retail management; supervisory experience strongly preferred. 
• Strong knowledge of tennis equipment, rules, and league formats familiarity is a plus). 
• Proficiency with Shopify and point-of-sale systems. 
• Excellent leadership, communication, and problem-solving skills. 
• Ability to manage inventory and racquet service workflows with accuracy. 
• Ability to lift up to 25 pounds. 
• Enthusiasm for tennis and dedication to exceptional customer service.