Branch Manager

As a Branch Manager II, you’ll lead the daily operations of a branch while creating an exceptional experience for clients and employees. You’ll coach and develop your team, strengthen community relationships, grow deposit and loan business, and help the branch achieve its sales, service, and operational goals.

• Lead, train, supervise, and motivate branch personnel.
• Delegate daily operations and provide coverage in the absence of other branch personnel.
• Drive progress toward established Bank and branch goals through active participation in the Banner Way Sales Management and Sales Management Systems programs.
• Conduct regular observations, coaching sessions, Touch Bases, Huddles, and Skill Builders to support team development and business growth.
• Make outbound calls to prospects and clients to understand their current and future financial needs.
• Develop new deposit and loan business through sales, referrals, relationship building, and account retention.
• Oversee the sales of consumer and business credit cards, Account Analysis, Treasury Management Services, and other financial solutions.
• Sell and set up Merchant Services and help resolve issues for existing Merchant Services clients.
• Lead branch participation in Bank and division sales campaigns.
• Develop branch promotions that build momentum for core account growth.
• Participate in community activities to increase the Bank’s visibility and expand new and existing business opportunities.
• Maintain high standards of client service, operational efficiency, security, and safety.
• Ensure branch employees comply with applicable policies, procedures, security requirements, and government regulations.
• Develop and manage branch income and expense budgets.

• You have a bachelor’s degree in Accounting, Business, Economics, Law, Computer Science, or another related field. An equivalent combination of education and experience can be considered in lieu of a degree. (Required)
• You have four or more years of bank branch leadership and operations experience. (Required)
• You have two or more years of supervisory or management experience leading a project, process, or team. (Required)

• You bring advanced knowledge of retail banking products, services, policies, procedures, documentation, and systems.
• You understand the consumer lending process and can analyze client credit data and related financial information.
• You build trusted relationships through strong client service, interpersonal, and relationship-building skills.
• You communicate effectively in writing, in person, by phone, and through email.
• You have demonstrated success in sales, cross-selling, referrals, and business development.
• You can develop and manage income and expense budgets and are proficient in Microsoft Word and Excel.
• You apply strong mathematical, analytical, problem-solving, and negotiation skills.
• You can train employees in client service, sales, operations, product knowledge, and consumer lending.
• You bring in-depth knowledge of management and supervisory principles, policies, and legal requirements.
• You demonstrate effective leadership, team-building, coaching, and people-management skills.
• You understand state and federal laws and regulations related to banking.

• Teamwork
• Trust
• Quality
• Accountability

• "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." – Glassdoor Review