Associate Manager Patient Access Services

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The Associate Manager of Patient Access Services for Banner Casa Grande Medical Center provides operational leadership and staff oversight to ensure seamless 24/7 patient access operations. This role focuses on team management, performance optimization, and maintaining exceptional service standards in a fast-paced emergency care environment. The Associate Manager supervises and supports Patient Access Services staff with primary focus on Emergency Department operations, manages 24/7 scheduling and coordinates coverage for call-outs and staffing needs, and monitors employee performance metrics, attendance, and service quality standards. This position conducts performance coaching, corrective action discussions, and staff development initiatives while leading difficult conversations with professionalism and motivating and mentoring team members to achieve operational excellence.

EEO/Disabled/Veterans

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