HME Customer Care Representative

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Are you the person who thrives on solving puzzles, coordinating moving parts, and making sure people get exactly what they need when they need it? As a Referral Coordinator with Banner Health, you'll be the essential link between patients, providers, insurance companies, and clinical teams—ensuring medical equipment orders flow seamlessly from request to delivery. This isn't just data entry; you're the problem-solver who navigates insurance verifications, pre-certifications, and authorizations while keeping time-sensitive requests on track. You'll use your knowledge of medical terminology and healthcare operations to build equipment orders, suggest product alternatives that improve patient outcomes, and coordinate with dispatch and clinical staff to set realistic delivery expectations. If you love the satisfaction of connecting all the dots and knowing your organizational skills directly impact patient care, this role puts you at the center of it all.

EEO/Disabled/Veterans

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