Services Manager

• Lead hospitality services across three residential aged care communities
• One team. Three communities. One opportunity to make a difference.
• Shape hospitality services across Shalom Centre, Dorothy Henderson Lodge and Cooinda Court
• Permanent full-time opportunity, BaptistCare Macquarie Park Catering Services

We are seeking an experienced and people-focused Service Manager to lead Macquarie Park Catering Services, the central catering service supporting BaptistCare's three residential aged care communities at Shalom Centre, Dorothy Henderson Lodge and Cooinda Court.

This is a unique leadership opportunity overseeing hospitality services that support hundreds of residents across three established aged care homes. Working closely with residential leadership teams, you'll be responsible for ensuring the delivery of high-quality dining experiences, maintaining operational excellence, and leading a large team committed to exceptional customer service.

As Service Manager, you will lead catering operations, manage resources and budgets, drive continuous improvement initiatives, and foster a positive, high-performing team culture. Most importantly, you'll play a key role in enhancing residents' wellbeing through quality food services and genuine care.

Macquarie Park Catering Services provides catering support across BaptistCare's residential aged care precinct, delivering meals and hospitality services to residents at Shalom Centre, Dorothy Henderson Lodge and Cooinda Court.

Our team is passionate about creating positive dining experiences and providing nutritious, high-quality meals that contribute to residents' health, wellbeing and quality of life. You'll join a collaborative and supportive leadership environment where teamwork, respect and service excellence are highly valued.

To be considered, you will have:

• Certificate IV in Hospitality or equivalent qualification.
• Demonstrated experience leading hospitality, catering, food services or operational teams.
• Proven ability to manage and develop large, diverse teams.
• Experience overseeing budgets, labour costs, rostering and operational performance.
• Strong understanding of food safety, quality and compliance requirements.
• Excellent communication, relationship-building and stakeholder management skills.
• Strong organisational and problem-solving abilities, with a focus on continuous improvement.
• Confidence using Microsoft Office applications and operational systems.
• A passion for customer service and creating positive experiences for residents.

• Leadership experience within aged care, healthcare, hotel or hospitality environments.
• Certificate IV in Frontline Management or similar leadership qualification.
• Knowledge of infection prevention and quality management systems.

Bring your leadership expertise, passion for service excellence and commitment to creating positive resident experiences to a role where your impact will be felt across three thriving residential communities. We'd love to hear from you.

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

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