Field Technician

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• →Repair, install, configure, maintain, and upgrade barcode printers, identification systems, related software, and peripheral equipment at customer sites.
• →Assemble and configure computers, monitors, printers, barcode equipment, and other identification systems for new installations and reconfigurations.
• →Assess service and repair requests, determine required service levels, and escalate complex issues to supervisors or suppliers when required.
• →Troubleshoot and resolve customer technical issues efficiently through phone and email support.
• →Assess customer needs and provide training on the effective use of equipment and systems.
• →Recommend hardware, software, and technology solutions to customers and internal teams.
• →Prepare and maintain accurate technical and service documentation.
• →Stay current on new equipment, software, and OEM certifications to maintain the knowledge required to support customer solutions.
• →Support the sales team during customer visits and calls by providing technical expertise.

• →Manage an assigned technical service territory.
• →Maintain inventory required to complete assigned service work.
• →Follow all company safety, environmental, and compliance requirements.
• →Maintain a valid driver's license with a satisfactory driving record.
• →Be physically capable of handling equipment and performing on-site installations.

• Build and maintain strong customer relationships while delivering high-quality technical support and service.
• Partner with the Sales team to understand and address customer requirements.
• Maintain relationships with OEMs, repair partners, and technical staff.
• Collaborate with other technicians to share technical knowledge and best practices.
• Work with the programming team to understand software and hardware integrations.
• Maintain effective communication with internal teams to ensure customer needs are addressed.

• Strong computer and technical knowledge.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Strong problem-solving and decision-making abilities.
• Excellent listening, communication, and interpersonal skills.
• Customer-focused with a commitment to service excellence.
• Ability to work independently and in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office.
• Ability to manage stress effectively.
• Strong attention to detail and ability to follow technical and safety requirements.

• Technical diploma or equivalent, or completion of at least two years of post-secondary education in Computer Science, Information Technology, or a related field.
• 1–3 years of technical repair and support experience with identification systems.
• Experience with barcode systems, software, hardware, or related technology is an asset.