Director of Quality-Operations

The Director of Quality will be responsible for developing the overall Quality Improvement Strategy and lead the team in the cross-functional adoption and execution of that strategy. In this critical role, the Director of Quality will be the leader in developing and maintaining a quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction, and to increase profitability in a safe working environment.

• Develop the overall Quality Improvement Strategy and lead the management team in the cross-functional adoption and execution of that strategy.

• Develop and maintain a business/quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction and increase profitability in a safe working environment within the local business.

• Continuously assess the overall Quality Management System, Quality Plan and Quality Organization to determine priorities for quality improvement.

• Establish the key improvement priorities, and using a strategy deployment approach, develop and execute a cross-functional, strategic action plan to drive improvement.

• Identify the leading sources of customer dissatisfaction.

• Determine the underlying causes and develop/execute strategies to eliminate those causes.

• Determine the true, systemic root causes of internal failure and Cost of Poor Quality (COPQ).

• Execute a strategy consisting of well-planned and executed preventive actions that reduce COPQ and other forms of waste.

• Drive improvements in process quality, production efficiency, and the elimination of the factors that drive variability and unforeseen disruptions.

• Drive a strategy that incorporates standard work, effective training, and recurring process audits to ensure process discipline.

• Establish and maintain appropriate KPIs that provide objective evidence of improvement

• Participate in training and coaching teams in the standard quality improvement approach and quality management standard requirements to develop organizational capability.

• Bachelor’s degree in business, quality, continuous improvement, or related field.

• 10+ years of professional experience leading a Quality Organization in capital equipment manufacturing environment.

• Experience with the execution of continuous improvement methodology such as Operational Excellence, Lean Manufacturing, Strategy Deployment, etc.

• Requires the ability to independently resolve complex problems.

• Requires ability to manage a skilled and diverse staff, communicate effectively, represent the organization, act decisively, and influence decisions of senior managers and customers.

• Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations.