Entry-Level Field Service Engineer - January 2027 Start

BW Papersystems is seeking highly skilled and motivated team players to join our Field Service team. If you are passionate about working hands-on with machinery, have experience in PLC programming and troubleshooting, and thrive in a customer-focused, self-directed environment, we encourage you to apply. This role offers a chance to grow your career while contributing to the success of a globally recognized organization.

Please note that these roles typically involve extensive travel, with a travel percentage ranging from 75-100%.

As a Field Service Engineer at BW Papersystems, you will play a vital role in the installation, servicing, PLC programming/troubleshooting, and support of capital equipment within the paper industry.

We will provide extensive training onsite at one of our Wisconsin facilities (housing provided) for approximately 3 months; after the initial training period, you can live anywhere in the US and travel to customer sites!

• →PLC Programming and Troubleshooting: Program, debug, and troubleshoot PLC systems and other automation controls to optimize machine performance.
• →Customer Support: Troubleshoot customer equipment issues on-site, providing timely and effective solutions.
• →Installations and Upgrades: Assist with on-site installations, commissioning, and upgrades of new and existing machinery.
• →Diagnostics and Servicing: Conduct routine and emergency servicing, diagnosing electrical, pneumatic, and mechanical issues.
• →Training: Train customer operation and maintenance personnel with an emphasis on safety, PLC systems, and best practices.
• →Documentation: Maintain detailed records, including installation reports, programming changes, and service documentation.
• →Technical Guidance: Utilize assembly drawings, wiring diagrams, PLC ladder logic, machine manuals, and technical procedures for installations and adjustments.
• →Quality Assurance: Detect and report defective or faulty materials and equipment.
• →Perform other duties as assigned, maintaining a clean and safe work environment.

• →Work independently with general direction, adhering to policies and objectives.
• →Provide technical guidance for installations and PLC programming to team members as needed.

• PLC Expertise: Hands-on experience in PLC programming, debugging, and troubleshooting.
• Knowledge of manufacturing methods, automation controls, and electrical/pneumatic systems.
• Ability to read and interpret schematics, prints, assembly layouts, and ladder logic.
• Strong customer service skills with the ability to positively influence relationships.
• Excellent problem-solving skills in situations with limited standardization.
• Proficiency in MS Office; experience with CAD systems or SolidWorks is beneficial.
• Strong written and verbal communication skills; multilingual proficiency is a plus.
• Exceptional multitasking abilities, adaptability, and a positive attitude.

• Field Service Engineers primarily work in customer facilities, often exposed to elements like dirt, oil, and grease.
• Extensive travel is required, with overnight stays and extended periods away from home.

• Standing, sitting, climbing, balancing, stooping, kneeling, and crawling may be required.
• Lifting up to 50 pounds unassisted; greater than 50 pounds with assistance.
• Normal mental and visual attention is required to perform various duties.

This is a full-time, regular position. Extended days and hours may be required to meet business needs. Field time is anticipated to be approximately 75-80% annually, with holiday and weekend work routine for this role.

This position requires up to 100% travel, with Field Service Engineers spending approximately 21 days (mix of consecutive and non-consecutive customer visits) of each month traveling and working away from home. Travel schedules are planned in advance to provide flexibility and predictable time off between assignments.

When not traveling or working on a customer assignment, Field Service Team Members are not expected to report to an office. The Field Service Team can live in nearly any of the lower-48 states as long as the location is within 2 hours of an airport. Travel throughout the United States is required. Assignments may involve extended stays at one or multiple customer sites. This could include periods of two weeks or more without scheduled time off depending on the project and customer requirements.

Field Service Team Members are responsible for independently coordinating and booking their business travel, managing all travel logistics, and accurately completing and submitting expense reports in accordance with company policies. Field Service Team Members get to keep all travel rewards (hotel, airline, rental car).

International travel opportunities may also be available based on business needs and the employee’s interest and availability. Candidates must be eligible to obtain and maintain a valid passport.

• Bachelor of Science in Electrical, Mechanical, or Industrial Engineering, Engineering Technology, Controls, or a related field from an accredited institution.
• PLC Programming: Hands-on experience in programming, debugging, and troubleshooting PLCs is required.
• Knowledge of electrical, pneumatic, and control systems is required.
• Good mechanical aptitude and customer relations skills are essential.