Field Service Technician/Engineer

The Field Service Technician position will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment.  Field service technicians plan and perform a wide range of duties to install, demonstrate and instruct customer’s employees in the operation of company produced machinery at the customer’s plant.

• Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.

• Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.

• Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.

• Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.

• Report quality issues and take corrective action to prevent reoccurrence.

• Act as liaison between customer and company; maintain positive relationships with customers.

• Prepare and submit reports as required.

• Provide leadership, coaching and mentoring to less experienced personnel.

• Work in a team of field service team members, contractors and/or customer personnel through the project stages.

• Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.

• Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.

• Perform other duties as assigned.

• An Associate degree in Electro-Mechanical Technology or a related field is required.

• B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.

• 18 years old at the time of hire to operate equipment

• A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.

• Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.

• Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control.  PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols. 

• Ability to travel at least 50% of the time.

This position does not directly supervise other associates.

• Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time

• Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally

• Walk, stand or otherwise move about continuously

• Exposure to typical machine shop physical hazards which may require respiratory protection

• Typically sits, grasps items and performs keyboarding for occasional operation of a computer

• May travel by air or car frequently