Remote Service Engineer

You will work with technical challenges on industrial machinery, ranging from urgent breakdowns and troubleshooting to customer requests for modifications, upgrades and improvements.

Much of the support is provided remotely through phone, video and remote access, where you will work closely with customers and Field Service Engineers to understand the problem, analyze machine behavior and find the best technical path forward.

The role is primarily focused on remote technical support. Customer visits are not a requirement of the position, but for those interested and available, there are opportunities to join onsite troubleshooting, upgrades and other technical activities.

Looking ahead, the role also offers opportunities to help shape and develop our future service concepts and customer support solutions, including OEE software, Alliance Service Agreements and new digital and technical support products.

If you enjoy troubleshooting, understanding how machines work and solving problems where the answer is not always obvious, this role gives you the opportunity to make a real difference for our customers every day.

·        Provide remote technical support to customers and Field Service Engineers worldwide, troubleshooting PLC, HMI, drive, electrical and hydraulic systems to diagnose and resolve machine breakdowns and technical issues. (We use Siemens control systems on our machines.)

·        Support customer requests for machine modifications, upgrades and technical improvements by understanding the request, assessing the technical scope and helping define the appropriate solution.

·        Document technical support cases, troubleshooting findings and solutions to strengthen our service knowledge and improve future customer support.

·        Provide on-site technical support at customer facilities when required and when availability allows, assisting with troubleshooting, service, upgrades and modifications that cannot be resolved remotely.

·        Support our After Sales team with technical clarification, component configuration and identification of suitable replacement components for obsolete or discontinued parts.

·        Technical background as an Automation Technician, Electrician, Automation Technologist, Electromechanical Technician or similar.

·        Experience with industrial machinery, automation or technical service is an advantage, but we also welcome candidates with the right technical foundation and motivation to develop within the role.

·        Experience with PLC controls, preferably Siemens S7 / STEP 7 and TIA Portal, as well as electrical systems. Knowledge of hydraulics and pneumatics is an advantage.

·        A practical and curious problem-solving mindset with the ability to troubleshoot technical issues systematically.

·        Comfortable communicating with customers and colleagues in an international environment.

·        Able to communicate in English at a technical working level, both verbally and in writing. German language skills are considered an advantage.

·        Able to work independently and take ownership of technical issues while also working closely with colleagues across Service and Engineering.

·        Able to manage several support cases and adapt when priorities change, particularly when urgent customer breakdowns occur.

·        This is an office-based position, associated with a manufacturing facility. Team members must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area.

·        For team members who choose to participate in customer visits, the role may involve spending time in precast concrete manufacturing facilities around large industrial machinery. When working at customer sites, employees must correctly wear the required Personal Protective Equipment (PPE) and follow all applicable safety procedures.