Service Desk Analyst

India·Chennaimid

Customer SupportService Desk Analyst

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Display leadership and exceptional customer service with ability to help peers when needed. Accurately diagnose client requests and determine a course of action for resolution or escalation.

Requirements Summary

Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.

Technical Tools

Customer SupportService Desk Analyst

BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.

Service desk analyst will work with local and global team to provide support for PC hardware / software, PC peripherals, Voice systems and business applications in Design Group.

Applies understanding and knowledge of information systems products and services to assist internal users. This role requires comprehensive knowledge of the subject matter and the ability to identify process improvements. This includes issue resolutions, knowledge sharing, pc repairs and pc builds.

Any Bachelor’s degree in Engineering preferred BE (CSE, IT, ECE and EEE)
CompTIA A+ Certification or a Microsoft MCP or MCSE or CCNA preferred
Trained on Microsoft Office and Windows Operating Systems preferred.

Responsibilities

~1 min read

→
Display leadership and exceptional customer service with ability to help peers when needed.
→
Accurately diagnose client requests and determine a course of action for resolution or escalation.
→
Utilize KACE to support service desk environment and opportunity to lead KACE system management.
→
Apply strong analytical skills to resolve issues.
→
Identify automation and self-service options for IT to provide to customers
→
Using strong writing ability document and maintain IT knowledgebase.
→
Provide customer-focused, clear communication.
→
Work with minimal supervision with effective organizational and collaboration skills.
→
Provide new user IT orientation.
→
PC configuration/troubleshooting skills.
→
Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
→
Ability to keep up with internal change and continuous improvement

Requirements

~1 min read

Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.
3 - 6 years of experience involving PC support in a corporate environment.
Excellent communication and interpersonal skills.
Strong analytical skills
PC configuration/troubleshooting skills
Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
Networking knowledge LAN, WAN and IP addressing
Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.

Design Group