Facilities & Guest Experience Assistant - One City

United Kingdom·Londonmid

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Quick Summary

Key Responsibilities

Clean and reset studio rooms in between and after every class, ensuring the space is spotless and ready for the next session. Continuous Standards: Maintain consistent cleaning of changing rooms,

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Facilities & Guest Experience Assistant

Location: Battersea Power Station
Pay: £12.80 /hr

One City is looking for a reliable, detail-oriented individual to join our team as Facilities & Guest experience support. This role is the backbone of the studio experience, a high-performance studio only feels high-performance when it's spotless, stocked, and ready to go. You'll be responsible for maintaining our cleanliness standards throughout the day, keeping every space performance-ready from open to close.

KEY RESPONSIBILITIES
Studio Cleanliness

Between-Class Turnaround: Clean and reset studio rooms in between and after every class, ensuring the space is spotless and ready for the next session.
Continuous Standards: Maintain consistent cleaning of changing rooms, walkways, and reception areas and back of house throughout your shift, not just at set intervals.

Towels & Stock

Towel Management: Keep towels cleaned, folded, and fully replenished throughout the day.
Stock Replenishment: Monitor and top up amenities and consumables (toiletries, supplies, etc.) so members never find anything running low.

Operational Support

Proactive Eye: Spot and resolve cleanliness issues before they become member-facing problems.
Team Coordination: Work alongside the Front of House and Studio Lead team to keep the whole studio "performance-ready" at all times.

What we're looking for:

Reliable & Consistent: You take pride in doing the small things right, every single time.
Detail-Oriented: You notice what others miss
Fast-Paced Environment: You're comfortable working around a live, busy studio without disrupting the member experience.
Team Player: You work well independently but stay coordinated with the wider studio team.

THE LOGISTICS

Flexibility is Key: Shifts can start as early as 5:30am or finish as late as 8:30pm.
Weekend Energy: We're open 7 days a week, so regular weekend work is required.

WHY ONE CITY?