Appointment Scheduler / Customer Service Representative

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

• →Make outbound and receive inbound calls to schedule appointments
• →Speak with homeowners to gather basic information and set qualified appointments
• →Clearly explain the purpose of our free in-home consultation
• →Maintain accurate records of calls and appointments in our system
• →Follow provided scripts while maintaining a natural, conversational tone
• →Confirm, reschedule, and manage appointment calendars
• →Meet daily/weekly call and scheduling targets

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

• Consistently meeting or exceeding appointment-setting goals
• Maintaining high-quality customer interactions
• Keeping schedules organized and up to date

Submit your resume along with a brief description of your experience in customer service or appointment setting.