Client Services Manager

United States·Philadelphiamid

OtherClient Services Manager

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Quick Summary

Overview

Client Services Manager – Habilitation BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Northeast Philadelphia, PA Habilitation office.

Technical Tools

OtherClient Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Northeast Philadelphia, PA Habilitation office.

If you’re looking for an opportunity to grow your career, develop as a leader, and make a meaningful impact in the I/DD community, this could be the role for you. As a Client Services Manager, you’ll gain hands-on experience in client services, operations, team leadership, business development, and caseload management while working alongside experienced healthcare leaders.

Responsibilities

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→Provide exceptional customer service and support high-quality services for clients
→Coordinate client services and address emergent scheduling needs
→Manage and proactively grow your client caseload
→Build lasting relationships with clients, families, referral sources, payors, and community organizations
→Develop strong, collaborative relationships with field employees and office leadership
→Monitor key metrics and maintain effective fiscal management of your caseload
→Partner with Clinical Managers to provide supervision, support, and resources to field employees
→Identify opportunities to improve client satisfaction, employee engagement, and service delivery
→Take on additional responsibilities and leadership opportunities as you develop

Bachelor’s degree required
Prior I/DD, Habilitation, medical office, or home care experience preferred
Prior supervisory or leadership experience a plus
Demonstrated success achieving goals and taking on increased responsibility
Ambition, initiative, and a growth mindset
Strong computer skills, including electronic medical record experience
Excellent communication, organizational, and interpersonal skills
Ability to build meaningful relationships with clients, families, employees, and community partners

What We Offer

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BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.