Operation Floater PRN

• →Provide welcoming, respectful, and trauma-informed assistance to shelter guests.
• →Conduct guest check-in and check-out, bed assignments and checks, and bag-and-tag of belongings.
• →Distribute meals, linens, hygiene supplies, and other necessities.
• →Monitor guest wellbeing and escalate medical, behavioral health, or safety concerns.
• →De-escalate conflicts and behavioral disruptions using trauma-informed methods.
• →Maintain accurate shift logs, guest counts, and incident documentation.
• →Collaborate with shelter leadership, City staff, HOST partners, and outreach teams.

• →Conduct assigned fire watch duties when fire protection systems are impaired or when required by the City or Fire Department.
• →Perform scheduled patrols for fire hazards, obstructions, and unsafe conditions.
• →Ensure emergency exits, pathways, and fire suppression equipment remain clear.
• →Maintain accurate fire watch logs in accordance with Fire Department requirements.
• →Immediately report fire hazards or emergencies according to emergency response protocols.

• Perform regular interior and exterior safety patrols of the shelter site.
• Monitor entrances and exits and control access points.
• Observe guest movement and facility conditions to support a secure environment.
• Respond to disturbances and escalate to emergency services when required.
• Enforce shelter safety rules and community standards in a trauma-informed manner.
• Complete security-related documentation and incident reporting.

• Perform routine and emergency cleaning of sleeping areas, bathrooms, common spaces, and exterior areas.
• Sanitize high-touch surfaces according to public health and HOST sanitation standards.
• Remove trash, restock supplies, and monitor cleanliness throughout shifts.
• Assist with shelter setup, takedown, and reconfiguration during activations.
• Report facility maintenance issues, hazards, or sanitation concerns.

• Provide basic guest intake, program enrollments, resource connection, and service referral support under the direction of case management leadership.
• Assist with collecting basic guest information, identifying service needs, and communicating concerns to the appropriate team member.
• Support guests with understanding shelter expectations, available services, appointment reminders, transportation options, and next-step resources.
• Identify and escalate urgent needs related to health, substance abuse, safety, behavioral health, domestic violence, family needs, or housing instability.
• Maintain confidentiality and follow all documentation, privacy, mandated reporting, and program expectations.

Knowledge, Skills, and Abilities

• Commitment to equity, inclusion, and trauma-informed care.
• Ability to remain calm, compassionate, and professional in high-stress situations.
• Strong interpersonal, communication, and conflict-resolution skills.
• Comfort working with diverse and vulnerable populations, including individuals experiencing homelessness, migrants, and people with mental health or substance use challenges.
• Ability to follow procedures for safety, documentation, and reporting.
• Flexibility to work variable PRN shifts, including days, evenings, overnights, weekends, holidays, and short-notice coverage when available.

Experience and Education Required

• High school diploma or GED.
• Ability to pass applicable background checks for work with vulnerable populations.

Experience and Education Preferred

• Prior experience in shelter services, human services, case management support, security, janitorial operations, or a related field.
• Experience working with at-risk, vulnerable, or unhoused populations.

Supervisory Responsibilities

This position has no routine direct supervisory responsibility. PRN staff work under the direction of shelter leadership or designated functional leads.

Expected Hours of Work

Schedule varies based on operational need. Assignments may occur Sunday through Saturday and may include days, evenings, overnights, weekends, holidays, and short-notice coverage.

Travel Requirements

Local travel between assigned shelter sites throughout Metro Denver may be required.

Physical Demands

• Regularly required to sit, stand, walk, speak, and hear.
• Frequently required to lift or move up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Work occurs in active shelter environments that may be unpredictable or stressful.
• Assignments may include indoor and outdoor exposure during shelter operations.

Additional Qualifications

• Must meet all site-specific, contract, and applicable training or certification requirements.
• Eligibility to work in the United States is required.

BENEFITS

• Paid Sick time
• 401K
• Employee Assistance Program

EEO Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by federal, state, or local law. Employment decisions are based on business needs, job requirements, and individual qualifications. Discrimination or harassment of any kind will not be tolerated.

As a Second Chance Employer, Bayaud Works supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system.